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Store Policies

Store Pick-Up

If you are planning on picking up your items in store, paid or unpaid, please state when you will be available to pick up your order in the comment section during check-out and allow 24 hours from the time the order was placed. Pick-up must be during store hours.

Return Policy

Singles

We do not accept returns on singles purchases with the exception of the following situations:

1) If you are unsatisfied with the condition of any item you have received, you must contact us within 2 business days of the receipt. We must approve the item for return, customers must return the merchandise in the same condition we sent it, and then the item will be exchanged. We will also refund all shipping charges exclusively associated with the return of the item.

2) All orders are checked for accuracy before being shipped, but it is still possible for mistakes to happen. If you have received an item that you did not order, simply contact us within 48 hours of receipt. Once you are given approval for the return, return the merchandise in the same condition we sent it, and we will exchange the item(s). In the event that we cannot exchange the item, we will issue the customer a full refund for the purchase price of that item. We will also refund all shipping charges associated with the return of the item.

 

Sealed Products

If you would like to return factory-sealed merchandise that we have sent you, for any reason, simply contact us within 2 business days of receipt. Once you are given approval for the return, simply return the merchandise in the same condition it was sent in and we will refund your purchase price, less the shipping charges. If the return is being made due to a mistake on our end, we will also refund all shipping charges associated with the transaction. However, once a sealed item (for example: a sealed booster pack or box) has been opened, that item cannot be returned. There are no exceptions to this policy.

When we receive the returned item, the item will be inspected. If there are any signs of tampering the return may be refused.

Shipping Policy

You can trust that your order will be quickly processed and safely delivered. We will begin processing your order within one business day of receipt. We can ship products anywhere in the United States using the USPS shipping method of your choice. When you place an order, we will estimate delivery dates based upon shipping method selected and your shipment’s destination. Our shipping charges are determined by the items order and the selected shipping method.

USPS Parcel Post: 1-2 Weeks
USPS 1st Class Mail: 5-7 Business Days
USPS Priority Mail: 3-5 Business Days
USPS Express Mail: 1-2 Business Days

Refunds

Refunds are processed within 2 business days after we receive and process your return, we reccomend sending all returns with delivery confirmation.

If you pay by:

Your refund will go to:

... time until return is processed:

Credit Card

Credit Card

2 business days

Personal Check

Store Issued Check or Store Credit Balance

Up to 10 business days

Cash, Money Order, Or other Certified Funds

Store Issued Check or Store Credit Balance

2 business days

 

Your Privacy

Northwest Sportscards believes your information is private. We use provided information for transactions only. We do not and will not sell any of your information at any time. Buy and sell with confidence knowing that your information is safe.

What information do we collect? How do we use it?

When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and notify you of your order status. When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners. By providing this information you agree to be added to our mailing list for future promotions and deals. When you order through our website, you are opting in to receive newsletters about promotions, coupons, and important company announcements. All emails are sent through ConstantContact and you may opt out if you wish to no longer receive newsletters.

How does Northwest Sportscards protect customer information?

We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the Internet and sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

What about "cookies"?

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We do not use cookies to collect or store any information about visitors or customers.

Will Northwest Sportscards disclose the information it collects to outside parties?

Northwest Sportscards does not sell, trade, or rent your personal information to companies not affiliated with Northwest Sportscards. Northwest Sportscards may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include personally identifying information.

Northwest Sportscards may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Northwest Sportscards, our users, or others.

In Summary

Northwest Sportscards is committed to protecting your privacy. We use the information we collect on the site to make shopping at Northwest Sportscards as simple as possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.

Your Consent

By using our Web site, you consent to the collection and use of this information by Northwest Sportscards. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Northwest Sportscards provides links to affiliated sites. The privacy policies of these linked sites are the responsibility of the linked site and Northwest Sportscards has no control or influence over their policies. Please check the policies of each site you visit for specific information. Northwest Sportscards cannot be held liable for damage or misdoings of other sites linked or otherwise.

 

If you have any questions regarding our policies or any information on this page, please email us at northwestsportscards@yahoo.com